Guidelines for the best-renting experience with Agarly
- Updated Availability:
You should always feel confident that you’re able to take a reservation. Keeping your calendar and listing information updated increases the likelihood of receiving reservation requests you can accommodate.
- Update your calendar to reflect your availability so that you don’t receive reservation requests for dates when you’re unavailable.
- You can use your availability settings to block preparation time between bookings or to prevent requests for same-day or distant reservations.
- If you set a minimum or maximum stay, you’ll only receive requests for reservations that match your preference.
Every time a guest reaches out—whether you have a reservation with them or not—responding promptly shows that you’re an attentive and considerate host.
How frequently and quickly you respond to reservation requests and booking inquiries is measured by your response rate.
- Respond to booking inquiries and reservation requests within 24 hours to maintain your response rate.
- If your listing isn’t available or a traveler can’t comply with the House Rules you set, be sure to decline the reservation request promptly.
- Support your guest:
Whether or not you’re staying in the space with your guests, it’s important to remain available throughout their stay. Your guests will have the opportunity to rate the clarity and consistency of your communication. The average of the ratings you receive appears on your listing page.
- If you confirm a reservation and something about your listing changes, tell your guest in advance.
- If you aren't greeting your guests when they arrive, you can send them a message at their check-in time to make sure everything went smoothly.
- Download Agarly app so you can respond to messages anywhere.
- Keep in mind, If your response rate gets too low, your search placement may be impacted, and you may face penalties, including having your listing temporarily deactivated.
- Commitment to reservations:
When you confirm you’ll rent your property to someone, they’re trusting you to take care of their needs. Whether it’s a family vacation or a business trip, an unexpected change in accommodations can be very disruptive.
- As soon as you know that you have to cancel, let your guest know right away to give them as much time as possible to find new accommodations.
- If you know other property owners or property managers in your area, consider asking them if they can accommodate the guest’s trip and offer to make an introduction.
- Cancel the reservation on Agarly to initiate the refund process.
Your guests will be invited to rate their check-in experience at the end of their stay, so it’s an opportunity to devote extra care to make them comfortable. Keep in mind your guests may be tired from traveling, so it’s important to put them at ease with a clear and simple check-in process.
- Communicate your check-in procedure in advance and ensure that you’re able to follow through with it.
- Make sure your guests know how to contact you if they have a travel delay or last-minute question.
- Let your guests know if you’ll greet them at the door or if they should plan on getting the key from a lockbox, clubhouse, property management office or neighbor.
We hear from property owners, managers, and guests thatsharing clear expectations before a trip can contribute to a better experience for everyone. As a host, you can help travelers decide if your space is a good fit for their needs by providing detailed information about what your listing has to offer.
Your guests will have the opportunity to rate the accuracy of the information you provide. Creating a detailed profile and listing page will attract guests who match your requirements and help you earn great ratings.
- Use a variety of high-quality photos with captions and write a detailed description of the space.
- Provide House Rules that address situations that will matter to your guests. If you don’t want them bringing other people into space, tell them in advance. If you don’t want them smoking in your listing, say so.
- Be honest about unexpected factors that will impact your guests’ stay. If your neighbors just started a noisy construction project, your guests deserve to know. Having to climb eight flights of stairs to get to your listing, you need to add that detail. If you don’t have reliable hot water, say so.
One of the things that make your listing fantastic is the set of amenities that make it extra comfortable, perfect for families or provide a better experience.
List all the amenities you offer and ensure each one is available and operational.
A very high price may lead travelers to assume your listing is extra luxurious—they shouldn’t be expecting a castle when they arrive at a cottage.
A clean and tidy listing will always look it's best and most inviting. Your guests can rate the cleanliness of your listing, and the average of your ratings appears on your listing page.
It’s important to give yourself enough time to clean, particularly when you have back-to-back bookings.
- Clean every room your guests can use during their stay, especially the bathroom and kitchen.
- If you provide towels and bed sheets, they should be clean.
- You can charge a cleaning fee and use the extra money to pay for cleaning supplies or hire a professional cleaning service.
- Leave cleaning supplies in your space, so your guests can take care of spills and accidental messes.
You have control over how you price your listing, but it’s important to set a price that balances expectations with what your listing has to offer. Guests also have the chance to rate the value of your listing, and the average of your ratings appears on your listing page.
- You can adjust your prices to match seasonal trends.
- If you’re a first-time renting your property, consider lowering your rate so that you can get your first few bookings and gain some experience.
* Your guests will have the opportunity to rate their overall experience staying at your listing. The average of the overall experience ratings you receive will appear on your listing page. It also appears when a traveler searches for a place to stay and sees the listings that match their search criteria. So having a high overall rating is a great way to stand out in search results.
* Ask for feedback from your guests so they can help you find areas where you can improve. They can tell you face to face, or leave private feedback for you when they submit their ratings.